1. How to order

Simply click on the “Add To Cart” button next to your product selection. In the shopping “Cart” you can change quantities, add more products and/or delete items.

In the “Check Out” you are asked to enter certain information so that we can ensure that the ordered product reaches you and that we can contact you by telephone and / or email in case there are questions to be cleared regarding your order. Of course all your information will be handled confidentially.

2. Prices & Taxes 

When ordering from one of our online stores within the European Union, prices are quoted in Euros including German statutory VAT. The final price depends on the actual VAT. The calculation of the VAT depends on various factors such as the identity of the seller, the nature of the product or the destination to which the product is shipped. The final price including the applicable VAT can be seen on the last page of the ordering process.

The prices in our Online-Shops outside the European Union do not contain VAT. All prices whether inclusive or exclusive of VAT are ex works Hamburg, Germany.

Please remember that you are responsible for any and all applicable duties, taxes, transport and any other costs that might arise by importation. Offers are subject to change without notice and are not binding.

We make every effort to ensure accuracy in pricing and product specifications. Unfortunately, sometimes information is published incorrectly. We will honor pricing and product specifications to the best of our ability, but reserve the right to correct typographical errors. We will try to inform you of any product discrepancies before your order is processed.

3. Delivery Schedule

We will process your order immediately and shipment will normally follow within 5 days of receipt of payment. Occasionally, in exceptional circumstances, delivery may be delayed. Should the product you ordered not be in stock we will send you an email confirmation highlighting the estimated delivery time. Should this not be acceptable to you, then a return email is sufficient to cancel your order.

4. Security

Our web site is encrypted with 128 Bit SSL technology. The certificate has been issued by Comodo. If you should wish more information about the issuing company please click on this link. It is possible that some browsers do not support SSL encryption. Should you not get a message that the transmission is encrypted then please check your browser Set Up or use another browser for example IE 5.0 or higher.

5. Built to last - 3B Scientific Warranty

a) 3B Scientific® products are built to last. 3B Scientific® - manufactured products are covered by a limited warranty for a period of 3 years from invoice date against defects in material and workmanship.

b) For 3B Scientific® products registered through “3B Smart Anatomy” (except trainings- and simulation products), we extend the warranty to 5 years from product registration.

c) Products manufactured by anyone other than 3B Scientific® are subject to the statutory warranty in the country of sale.

d) The 3B Scientific® warranty does not extend to any product that has been subject to transport damage, abuse, neglect, accident, improper installation or application or any use other than for the purpose for which it was intended. Consumables and limited-life products (such as, batteries, printed materials, etc.) are excluded.

e) Additional warranty information is available upon request.

6. No risk buying

If you are dissatisfied with a 3B Scientific® product for whatever reason, simply return it to us within 14 days in the original packaging and with a copy of the invoice for a refund. Please call or mail in advance for an RMA number. We can unfortunately not accept returns without an RMA number.

7. Reaching Us

If you need to reach us, please e-mail us on using the contact form or you can call us on: +49-40-73966-0 or fax us on: +49-40-73966-100 or email sales@3bscientific.com

3B Scientific GmbH
Ludwig-Erhard-Str. 20
20459 Hamburg

Tel.: +49 40 73966 0
Fax: +49 40 73966 100

8) Information concerning the exercise of the right of withdrawal

Model instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us ((3B Scientific GmbH, Heidelberger Straße 26, 01189 Dresden, E-Mail-Adresse: vertrieb@3bscientific.com, Faxnummer: +49 351 40390-90) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Subsequently, the reimbursement will be made within 14 days.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiration of the right of withdrawal.
There is no right of withdrawal for:

  • non-prefabricated goods made on the basis of an individual choice of or decision by the consumer or which are clearly personalized

  • The right of withdrawal expires prematurely for contracts concerning:

  • the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
  • the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items
Model withdrawal form

If you would like to withdraw from the contract, please fill out the form below:

Download (Word-Document)