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1. How to order

Simply click on the “Add To Cart” button next to your product selection. In the shopping “Cart” you can change quantities, add more products and/or delete items.

In the “Check Out” you are asked to enter certain information so that we can ensure that the ordered product reaches you and that we can contact you by telephone and / or email in case there are questions to be cleared regarding your order. Of course all your information will be handled confidentially.

2. Prices & Taxes 

When ordering from one of our online stores within the European Union, prices are quoted in Euros including German statutory VAT. The final price depends on the actual VAT. The calculation of the VAT depends on various factors such as the identity of the seller, the nature of the product or the destination to which the product is shipped. The final price including the applicable VAT can be seen on the last page of the ordering process.

The prices in our Online-Shops outside the European Union do not contain VAT. All prices whether inclusive or exclusive of VAT are ex works Hamburg, Germany.

Please remember that you are responsible for any and all applicable duties, taxes, transport and any other costs that might arise by importation. Offers are subject to change without notice and are not binding.

We make every effort to ensure accuracy in pricing and product specifications. Unfortunately, sometimes information is published incorrectly. We will honor pricing and product specifications to the best of our ability, but reserve the right to correct typographical errors. We will try to inform you of any product discrepancies before your order is processed.

3. Delivery Schedule

We will process your order immediately and shipment will normally follow within 5 days of receipt of payment. Occasionally, in exceptional circumstances, delivery may be delayed. Should the product you ordered not be in stock we will send you an email confirmation highlighting the estimated delivery time. Should this not be acceptable to you, then a return email is sufficient to cancel your order.

4. Security

Our web site is encrypted with 128 Bit SSL technology. The certificate has been issued by Comodo. If you should wish more information about the issuing company please click on this link. It is possible that some browsers do not support SSL encryption. Should you not get a message that the transmission is encrypted then please check your browser Set Up or use another browser for example IE 5.0 or higher.

5. Built to last - 3B Scientific Warranty

a) 3B Scientific® products are built to last. 3B Scientific® - manufactured products are covered by a limited warranty for a period of 3 years from invoice date against defects in material and workmanship.

b) For 3B Scientific® products registered through “3B Smart Anatomy” (except trainings- and simulation products), we extend the warranty to 5 years from product registration.

c) Products manufactured by anyone other than 3B Scientific® are subject to the statutory warranty in the country of sale.

d) The 3B Scientific® warranty does not extend to any product that has been subject to transport damage, abuse, neglect, accident, improper installation or application or any use other than for the purpose for which it was intended. Consumables and limited-life products (such as, batteries, printed materials, etc.) are excluded.

e) Additional warranty information is available upon request.

6. No risk buying

If you are dissatisfied with a 3B Scientific® product for whatever reason, simply return it to us within 14 days in the original packaging and with a copy of the invoice for a refund. Please call or mail in advance for an RMA number. We can unfortunately not accept returns without an RMA number.

7. Reaching Us

If you need to reach us, please e-mail us on using the contact form or you can call us on: +49-40-73966-0 or fax us on: +49-40-73966-100 or email sales@3bscientific.com

3B Scientific GmbH
Ludwig-Erhard-Str. 20
20459 Hamburg
Germany

Tel.: +49 40 73966 0
Fax: +49 40 73966 100